Where can I find a list of the NuGenesis SDMS error codes? - WKB56821
Article number: 56821
ENVIRONMENT
- NuGenesis 9 SDMS
- NuGenesis 8 SDMS
ANSWER
SDMS defines its own error codes with the form [NGxxxxx], where xxxxx is a 4- or 5-digit number. Here is a list of the known NuGenesis error codes, messages, and links to related articles.
For a list of common error messages from the NuGenesis Archive Agent, see article WKB93230.
- [NG4294] "One or more of the reasons selected are utilized by the eSig Sequence created by the eSig Sequence Builder and cannot be disabled or deleted."
- This code occurs when attempting to delete one of the eSignature reasons in a project in SDMS Administrator and the reason is used in an eSig Sequence.
- [NG6744] "Failure installing font '<font name>'"
- This error code occurs most often in NuGenesis Preview when one or more of the reports selected for viewing contain fonts which do not exist on the client machine.
- Error: "[NG6744] Failure installing font ..." appears when opening a report in NuGenesis Preview
- [NG6808] "The report with ID = '#' had utilized font 'fontname,style,size' when it was originally printed. This font cannot be located on this system or on the database server, therefore the system will use a font that matches the characteristics of the original font as closely as possible."
- [NG8356] "A comment must be provided when filing a Reason For Change."
- This message appears when a user makes an auditable change to a project, the project requires a reason for change, and the comment field is blank.
- [NG10016] "The requested action requires an open project."
- [NG10017] "A general error occurred. Please close your web browser and try again."
- [NG10018] "No records selected."
- [NG10032] "User preference data is corrupt."
- [NG10052] "This is not the logged in user."
- [NG14411] "Atleast one field must be required to save or modify view."
- [NG14419] Managed Store Error: Error while opening file.
- This can be causes when the file is not present on the Manage Storage location
- [NG14420] "Operating system error: Failed to open file"
- [NG14426] "Project level Managed store is not found"
- [NG14427] "Data Insertion time integrety check failed"
- [NG14510] "Can't create temporary file"
- [NG14517] "This account has been locked out"
- [NG14521] "Error saving clipboard to disk."
- [NG14529] "ODBC driver reports error: <message from Oracle DB>"
- This error code indicates that the NuGenesis software received an error code from the Oracle database or TNS listener. The error message should contain an Oracle-specific code of the type "ORA-xxxxx" and a message delivered from the Oracle software. As the [NG14529] code is used for all Oracle errors, it is best to investigate the Oracle error code, rather than the NuGenesis error code, in troubleshooting issues of this type.
- [NG14536] "This DSN cannot be used. It may contain invalid characters or there may be no database file specified. Check that the DSN is setup correctly."
- [NG14537] "Metafile record read from project is invalid"
- [NG14547] "The buffer being decrypted wasn't encrypted by NuGenesis"
- [NG14554] "Out of Memory. Please close other applications and try again.."
- [NG14561] "Some of the project information has been modified outside NuGenesis so no new data may be entered. Please check the project parameters using NuGenesis SDMS Administrator."
- [NG14570] "Unknown database error"
- This error typically occurs when NuGenesis is unable to store or retrieve data to/from the system. Usually the root cause is not the Oracle database but rather with a Managed Storage location (FTP site).
- Error in the TE_TEMP mark_bad files: "[NG14570] Unknown database error"
- Error: "[NG14570] Unknown database error" when copying records to a Managed Storage project in NuGenesis WebVision
- Error: "[NG14570] Unknown database error" from the NuGenesis SDMS Export Utility
- Restoring files larger than 2 GB, or large amounts of files, from NuGenesis SDMS fails when using FTPS
- "[NG14570] Unknown database error" occurs when restoring/previewing data or when archiving files to NuGenesis SDMS
- [NG14578] "Can't write settings to INI file"
- [NG14586] "The template is locked for edit by OSusername:username DOMAIN\machinename"
- [NG14599] "Cannot find the specified template"
- [NG14607] "Unable to connect to the database using the static user. Please contact your database administrator to properly setup the static user."
- Error: "[NG14607] Unable to connect to the database using the static user" appears when logging in to NuGenesis SDMS applications
- This error code means that the ngstaticuser account in the Oracle database is locked or has had it's password changed. NuGenesis SDMS uses this account in order to make the initial database connection and retrieve the list of servers from the database. The ngstaticuser account must remain open and it's password cannot be expired nor changed.
- [NG14614] "The password you used to login has expired"
- [NG14620] "This NuGenesis User account has been disabled. Please contact your system administrator."
- [NG14632] "Send request failed on iMSL"
- [NG14647] "Failed to connect to the server"
- Error: "[NG14647] Failed to connect to the server" appears when using the NuGenesis Transfer App
- [NG14649] "The given version is not supported."
- [NG14659] "The operation failed as the object (and/or its dependent members) is currently being updated or deleted. Please retry the operation later."
- Reported by the Data Management Module when a deletion candidate file or file group is locked for exclusive use by another process.
- [NG14683] "Exception occurred on sMSL in PrintToDB"
- [NG14692] "Shadow server process not available. Please try again."
- [NG14697] "Some file operation failed on sMSL."
- [NG14705] "Serialization Error on sMSL. Please try again."
- [NG14800] "WARNING: The privilege to print to this project from UNIFY has not been granted for the current login. Please see your system administrator."
- The user does not have privileges in SDMS to print to this project. Grant the user the "Capture Print Data" privilege in the project privileges.
- [NG14828] "MSL API: Invalid parameter"
- [NG14837] Invalid username/password; logon denied
- A user entered an invalid username or password. The same message is displayed whether the authentication is through the database or through LDAP. SDMS will write an entry to the audit trail for the failed authentication attempt. The audit trail entry will contain the contents of the User Name field as entered by the user.
- Error: "clsTKControl.PerformAgentLogin: Failed to login to server. : [NG14837] Invalid username/password; logon denied." appears in the NuGenesis Archive Agent log file - WKB58617
- Error: "invalid username/password" when configuring the NuGenesis Print on Sign Off Settings in Empower
- [NG14849] "Failed to read field info list"
- [NG14860] "No records found"
- [NG14864] "Volume information could not be extracted"
- [NG14865] "Volume information in database does not match with that of the device"
- [NG15337] "General file operating system error."
- [NG15346] "The creation of new Templates requires that you have NuGenesis VISION installed."
- [NG15501] "Unable to save the local list - is the SDMS Database directory writable?"
- "SDMS Database directory" refers to the \database folder in the standard NuGenesis installation path. This folder holds the Local Project List XML file.
- Error: "[NG15501] Unable to save the local list - is the directory writable?" appears when starting the SDMS Instrument Agents
- [NG15504] "An error occurred while reading the local project list"
- [NG15534] "Serializing error has occurred in iMSL"
- [NG17538] "Unable to create LDAP session."
- [NG17543] "LDAP driver reports error: <message from LDAP server>"
- This message means that the LDAP server sent an error code to SDMS in while processing an LDAP transaction. The LDAP or SSL/TLS error code will have more detail about the exact problem.
- [NG17555] "The server license has been modified outside of NuGenesis."
- This message indicates data corruption in the server licenses in SDMS.
- [NG22015] "No reasons were found for the user entered. Either the user does not have the privilege to use any reasons defined for the current level of the eSig Sequence or the sequence has been completed."
- [NG22048] "The eSig Sequencing script has failed, therefore no reasons can be provided to sign with. Press F1 for more information or contact your NuGenesis project administrator."
- This message is often seen due to errors in the script code for custom eSignature Sequence scripts.
- [NG24007] "Internal error: Invalid argument received"
- [NG24008] "A NuGenesis Project must be specified for this operation."
- [NG24009] "Tag was not found for this project"
- [NG24012] "Can't create file"
- [NG24013] "There was an error in applying the template."
- [NG24020] "Column not found"
- [NG24025] "Cannot create the NGTEMP or TEMP directory."
- [NG24034] "Server Group is not valid"
- [NG24035] "Server 'x' is not valid"
- The most common reason for this error is that the server named in the error message does not exist in the tnsnames.ora file. This error could occur in any SDMS client application. If the error occurs in WebVision, then the rlevant tnsnames.ora file is on the SDMS web server; if it occurs in SDMS Admin, then the relevant file would be in the Oracle client used by SDMS Admin; if the error occurs in UNIFY, then the relevant file would be on the NuGenesis RPC server (typically on the SDMS web server).
- https://support.waters.com/KB_Inf/NuGenesis/WKB6119_Error_NG24035_Server_X_is_not_valid_when_logging_in_to_NuGenesis_WebVision
- https://support.waters.com/KB_Inf/NuGenesis/WKB46858_Error_NG24035_Server_X_is_not_valid_when_logging_in_to_NuGenesis_WebVision
- https://support.waters.com/KB_Inf/NuGenesis/WKB3277_Error_Server_name_is_not_valid_occurs_when_loading_WebVision
- [NG24062] "The project you are copying from is PDF enabled but the project you are copying to is not. If you continue, the PDF data will not be copied."
- [NG24079] "User has not been assigned the privilege to Run VISION on this server"
- [NG24082] "The user has not been assigned the necessary global privilege to proceed with the requested operation."
- [NG24096] "The user has not been assigned the privilege to open this view or this view no longer exists"
- [NG24098] "There was an error signing one or more reports."
- [NG24107] "The eSig Sequencing script failed. As a result, there are no eSigs available for signing. Refer to the Activity Log Project for more information on the error"
- Very similar to [NG22048]. This message is seen when eSigning records through WebVision while NG22048 is seen through NuGenesis Preview.
- [NG24136] "User has not been assigned the privilege to Run Help Desk on this server"
- [NG24198] "Restoring multiple file groups of the specified type is not allowed. Please restore each fle group separately."
- [NG26516] "Failed to execute UNIFY Login Tray Icon"
- [NG26556] "A Password is required to log in"
- May also appear as "Please enter a Password."
ADDITIONAL INFORMATION
id56821, SDMS, SDMS8, SDMS8NU, SUPISDMS, SUPNG