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Error: "[NG14510] Can't create temporary file" in files within the NuGenesis TE_TEMP folder - WKB8472

Article number: 8472

SYMPTOMS

  • The following error message appears in NGD or mark_bad files in TE_TEMP:
    • "[NG14510] Can't create temporary file. Please make sure that you have adequate disk space and appropriate permission to create files."

ENVIRONMENT

  • NuGenesis 8 SDMS

CAUSE

This issue may occur transiently during the normal operation of the NuGenesis File Capture modules.  If this issue occurs repeatedly, after several RPC service restarts, then the NuGenesis RPC Service on the File Capture server does not have enough free disk space in TEMP.

FIX or WORKAROUND

  1. Restart the NuGenesis RPC 8.0 service on the NuGenesis server
  2. If the issue persists, then follow the instructions in the linked article to move the RPC service's TEMP folder to a drive with more free space.

ADDITIONAL INFORMATION

 

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