Error "clsTKControl.PerformAgentLogin: Failed to login to server. : [NG14837] Invalid username/password; logon denied" appears in the NuGenesis Archive Agent log file - WKB58617

SYMPTOMS

• No Empower data is archived into NuGenesis

ENVIRONMENT

• NuGenesis 9 SDMS
• NuGenesis 8 SDMS
• Empower 3

CAUSE

The username/password combination stored in the AA Configuration does not match the combination stored in NuGenesis SDMS.

FIX or WORKAROUND

Update the username/password combination so that it matches what is in NuGenesis SDMS.

ADDITIONAL INFORMATION

The following messages appear in the Archive Agent's log file "Drive:\Program Files (x86)\NuGenesis 8.0\AA\NGSDMS80AAActivity.log":

Message........: 2018-12-04 09:00:51:  Performing startup of AA.
Message........: 2018-12-04 09:00:51:  Beginning startup.
Message........: 2018-12-04 09:00:51:  12/4/2018 9:00:51 AM : clsTKControl.PerformAgentLogin: Failed to login to server. : [NG14837] Invalid username/password; logon denied.
Fatal error....: 2018-12-04 09:00:51:  Failure to log into SDMS. Please check the configuration and re-start.
Message........: 2018-12-04 09:00:52:  12/4/2018 9:00:52 AM : An error (14837) occured during initialization of SDMS_System_Activities project (SDMS_System_Activities) by user (ngprojmgr) on server (NUG).
Message........: 2018-12-04 09:00:52:  Activity message: Failure to log into SDMS. Please check the configuration and re-start.
Message........: 2018-12-04 09:00:52:  Startup of AA Completed.Errors encountered.
Message........: 2018-12-04 09:00:52: <- clsAAProxy.AAExecutControlCommand; retcode: cstFAILURE / cstPROXYFAILURE / gintFailure (-1); byref params: plngErrorCategory = 8, plngErrorCode = 0, plngAuxErrorCode = 0, pstrErrorMessage = "", pstrSourceFile = "", plngLineNum = 0.