Archiving or restoring a large number of files or files larger than 2 GB to/from NuGenesis SDMS fails when using FTPS - WKB26311

SYMPTOMS

• When doing File Capture to a Managed Storage enabled project and the files are larger than 2 GB, the files become stuck in TE_TEMP when the Managed Storage Location is using FTPS
  • The following error messages appear in the .mark_bad files in TE_TEMP:
    • ErrorString1=14419:1:3549:[NG14419] Managed Store Error : Error while reading file ftp://servername:990/DC30B94E-9C0E-4...K1/NG3CT5CN1.1 for <ngid=3><Content Type=5> <ContentNumber=1> NONE
    • ErrorString8=14419:1:3511:[NG14419] Managed Store Error : Error while creating directory <69F844F1-65DE-4eb6-98D9-12F13874C4B9/B1/M1/K1> for <file=ftp://servername:1126...61CT10002CN0.1> NONE
    • ErrorString7=14529:1:3406:[NG14570] Unknown database error. Please report this to your support or NuGenesis Technologies support.
• Restoring large numbers of files or files larger than 2 GB fails when the Managed Storage Location is using FTPS
  • The following error messages appear when restoring files:
    • Failed to extract files(s) to folder c:\Program Files(x86)\NuGenesis8.0\Temp. Please ensure that there is sufficient disk space for files. If there is sufficient disk space please try again as the network\DB connection may have been lost.
    • Unable to Create Activity Project Entry! Please see Log File for Restore Summary

ENVIRONMENT

• NuGenesis 8 SDMS SR1
• NuGenesis 8 SDMS FR1

CAUSE

A software defect

FIX or WORKAROUND

• Software change request (SCR) #18225 was filed for this issue.
• This issue was fixed in NuGenesis 8 SR2 and NuGenesis 9
• Apply the hotfix:
  1. Download the updated file (NG80MSLM.dll) to the file capture server(s) and to all machines where the NuGenesis Transfer App is installed.
  2. Stop the NuGenesis RPC 8.0 service and all NuGenesis programs.
     • For Citrix servers, log off all other user sessions, to ensure that any SDMS programs they may have running are closed.
  3. Rename the file C:\Windows\syswow64\NG80MSLM.dll to NG80MSLM.sr1 or NG80MSLM.fr1, as appropriate.
  4. Copy the hotfixed NG80MSLM.dll into C:\Windows\syswow64.
  5. Restart the NuGenesis RPC 8.0 service.

ADDITIONAL INFORMATION