Error "[NG14692] Shadow server process not available" appears in mark_bad files in NuGenesis TE_TEMP - WKB90362

SYMPTOMS

• NuGenesis Unify print jobs have a .mark_bad file in the TE_Temp folder
• The following error message appears in the mark_bad files:
  • [NG14692] Shadow server process not available. Please try again

ENVIRONMENT

• NuGenesis 9 SDMS

CAUSE

An NGTETime.ini file is 0 bytes in size.  If the problem affects just one client, then the problem file is likely on the affected machine; if this error affects all UNIFY clients, then the problem file is likely on the NuGenesis web server.

FIX or WORKAROUND

See article WKB66330 for the workaround.

ADDITIONAL INFORMATION