"Communication Failure" to Agilent instrumentation within Empower 3 software (Guided Troubleshooting) - WKB233387

SYMPTOMS

• Cannot communicate within Empower 3
• System shows as Offline within Run Samples
• Cannot run samples

ENVIRONMENT

• Empower 3
• Agilent LC
• Agilent GC
• Agilent ICF

STRATEGY

1. Recent PM to system. WKB116101
2. Hand held controller in use. WKB243476 
3. Confirm hardware is not in Resident mode. WKB89646
4. Recent hardware configuration change?
   • For LC, see WKB85500.
   • For GC, see WKB85496.
5. Confirm iP addresses are correct. WKB10818
6. Configure iP within DHCP. WKB10193
7. Ensure DIP switches are correct. WKB6565
8. If Avocent hub is in use, see WKB7425. 
9. Confirm Network Card (NIC) is not the cause. WKB81695
10. If connections use bridge, see WKB30316.
11. Is there a change to the configuration? WKB85498
12. Ensure that Plate Type is correct in Run Samples. WKB18149
13. Does Preconfiguration tool fail? WKB87276
14. Delete INSTSRV.DAT file. WKB102291
15. Reconfigure system. WKB102235
16. Ensure that the signal source is correct in the instrument method.  WKB226654
17. Ensure that .NET Framework is correct. WKB121784
18. Check the Ethernet cables. WKB7997

ADDITIONAL INFORMATION

Refer to specific Release Notes for Agilent Instrument Control Framework Support Layer on waters.com for configuration guidance.

What is the current ICF version to control Agilent LC/GC in Empower ? - WKB1566

If instrument panels are blank within Run Samples, see here.