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Agilent 1100 cannot communicate with Empower after disconnecting the Gameboy - WKB10235

Article number: 10235

SYMPTOMS

  • Moved Gameboy off of the Agilent 1100 and could not connect to Empower 
  • "Error: An attempt to open a communication path with the instrument has failed: 10049" message when connecting to an Agilent 1100
  • "Error: LC configuration change event reported; an instrument has either been removed or added to the configuration" message also appears when trying to connect an Agilent 1100
  • Cannot control the 1100 from the run samples window; cannot set any parameters on the control panel
  • System appears as OK? No on the instruments tab of the node properties
  • System populates in DHCP

ENVIRONMENT

  • Empower
  • Agilent 1100 

CAUSE

Unknown. Possibly a corrupt system in Empower after changing the configuration of the Agilent 1100 by removing the Gameboy. Winsock error.

FIX or WORKAROUND

  1. Delete the system from Empower. 
  2. Create a new system in Empower.
  3. Reboot the Agilent 1100.
  4. Run as normal. 

ADDITIONAL INFORMATION

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