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Cannot communicate with an Agilent 6850 GC in Empower - WKB7997

Article number: 7997

SYMPTOMS

  • An established 6850 GC system is not communicating with Empower
  • Unable to ping the IP address
  • No changes were made to the GC's firmware, LAN settings, or configuration on the front panel of the 6850
  • Other Ethernet-controlled instruments (including other GCs) connected to the LAC/E are not having communication issues
  • Rebooting and reconfiguring LAN settings does not resolve the issue

ENVIRONMENT

  • Empower 3 Enterprise
  • Agilent GC 6850
  • ACQUITY H-Class
  • Agilent GC 6850
  • Agilent GC 7890

CAUSE

Bad Ethernet cable

FIX or WORKAROUND

  1. Replace the cable.

ADDITIONAL INFORMATION

 

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