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6890 controlled by Empower 3 will not communicate after relocation - WKB7425

Article number: 7425

SYMPTOMS

  • After moving the system to a new location, the system will not communicate with the PC
  • The Avocent card can be pinged, but the system cannot

ENVIRONMENT

  • Agilent 6890 Gas Chromatographer
  • Empower 3
  • Avocent hub

CAUSE

The system was configured to the wrong port of the Avocent card.

FIX or WORKAROUND

  1. Delete system.
  2. Set all ports to "none".
  3. Restart the GC.
  4. Restart the PC.
  5. Set the correct port.
  6. Recreate the system.

ADDITIONAL INFORMATION

 

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