Skip to main content
Waters

Agilent control panels are blank on the Run Samples screen - WKB102291

Article number: 102291

SYMPTOMS

  • Agilent control panels are blank on the Run Samples screen

ENVIRONMENT

  • Agilent LC

CAUSE

Old INSTSRV.DAT file

FIX or WORKAROUND

  1. Delete INSTSRV.DAT.
    clipboard_ee1dd83d828f1bc96fcc4f45a872d8861.png
  2. Restart the acquisition node.
  3. Open Run Samples.

ADDITIONAL INFORMATION

 

id102291, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.