Authentication failed for user errors for all user accounts in Empower including "System" - WKB10231
Article number: 10231
SYMPTOMS
- Error: "Authentication failed for user" when logging in
- Unable to log in
ENVIRONMENT
- Empower 3
CAUSE
Unknown.
FIX or WORKAROUND
- Reset the system account and force a new password.
ADDITIONAL INFORMATION
id10231, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP