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Authentication failed for user errors for all user accounts in Empower including "System" - WKB10231

Article number: 10231

SYMPTOMS

  • Error: "Authentication failed for user" when logging in
  • Unable to log in

ENVIRONMENT

  • Empower 3

CAUSE

Unknown.

FIX or WORKAROUND

  1. Reset the system account and force a new password.

ADDITIONAL INFORMATION

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