Troubleshooting module missing from ACQUITY or MS console (Guided Troubleshooting) - WKB97182
Article number: 97182
SYMPTOMS
One or multiple instrument modules are missing from the MS or ACQUITY console.
ENVIRONMENT
- ACQUITY console
- ACQUITY QDa Mass Detector
- ACQUITY UPLC
- ACQUITY UPLC H-Class
- ACQUITY UPLC I-Class
- Empower
- MassLynx 4.1
- MassLynx 4.2
- MS console
- SQ Detector 2
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- TQ Detector
- Xevo QTof
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-S cronos
- Xevo TQ-XS
STRATEGY
SIMPLE SOLUTIONS
- Ensure that Windows user has full control of MassLynx and Waters Instruments folders - WKB24705
- Ensure that User Account Control Setting is set to "Never Notify" - WKB17373
- With MassLynx closed, restart MS electronics - WKB654
- Restart PC and all modules - WKB3194
- Ensure that the DHCP server configuration is set up correctly - WKB93827
- Delete module or modules from DHCP and repopulate - WKB4409
INTERMEDIATE SOLUTIONS
ADVANCED SOLUTIONS
- Install ICS as required for some standalone MS systems - WKB29933
- Load .net framework from appropriate driver pack - WKB23238
- Run ICSCompanionSetup.exe - WKB23234
- Disable or remove unsupported antivirus software - WKB31257
- Reinstall MassLynx - WKB11175
- Back up MassLynx data and restore PC to earlier point - WKB1557
ADDITIONAL INFORMATION