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Waters

No instruments are displayed in the ACQUITY Console - WKB93827

Article number: 93827

SYMPTOMS

  • No communication of instruments with the software.
  • Instruments do not repopulate the DHCP server when removed.

ENVIRONMENT

  • MassLynx
  • ACQUITY Console

CAUSE

IP configuration not set up correctly.

FIX or WORKAROUND

  1. Browse to C:\Program Files(x86)\Waters Instruments.
  2. Open the Waters DHCP Server Configuration.
  3. Remove the IP addresses from the list.
  4. Go to Server > Configuration Wizard.
  5. Select Local Area Connection, and then click <NEXT>.
  6. Select Default (192.168.0.1) if nothing that conflicts with those addresses, and then click <Next>.
  7. Click Finish.
  8. Restart the PC.
  9. Restart the ACQUITY UPLC system.

 

ADDITIONAL INFORMATION

If another network is using the 192.168.0.1 IP addresses, the alternate addresses (172.16.10.1) also work.

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