No instruments are displayed in the ACQUITY Console - WKB93827

SYMPTOMS

• No communication of instruments with the software.
• Instruments do not repopulate the DHCP server when removed.

ENVIRONMENT

• MassLynx
• Empower
• ACQUITY Console

CAUSE

IP configuration not set up correctly.

FIX or WORKAROUND

1. Browse to C:\Program Files(x86)\Waters Instruments.
2. Open the Waters DHCP Server Configuration.
3. Remove the IP addresses from the list.
4. Go to Server > Configuration Wizard.
5. Select Local Area Connection, and then click <NEXT>.
6. Select Default (192.168.0.1) if nothing that conflicts with those addresses, and then click <Next>.
7. Click Finish.
8. Restart the PC.
9. Restart the ACQUITY UPLC system.

ADDITIONAL INFORMATION

If another network is using the 192.168.0.1 IP addresses, the alternate addresses (172.16.10.1) also work.