Mass spectrometer is missing from the MS Console - WKB11175
Article number: 11175
SYMPTOMS
- No MS visible in the MS Console.
- LC module is visible in the Console.
- MS visible in the DHCP server and controlled on the Tune page.
- Regenerating the ACQUITY settings.xml file does not resolve the issue.
- Running ICSCompanionSetup.exe /v"SKIP=TRUE" command does not resolve the issue.
ENVIRONMENT
- 3100 Mass Detector
- ACQUITY QDa Mass Detector
- ACQUITY UPLC
- Empower
- MassLynx
- MassLynx SCN 802
- MS Console
- SQ Detector 2
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- TQ Detector
- Xevo QTof
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S cronos
- Xevo TQ-S micro
- Xevo TQ-XS
CAUSE
Corrupt MassLynx files.
FIX or WORKAROUND
Reinstall MassLynx.
ADDITIONAL INFORMATION
Reinstalling should be a last resort. Try using articles WKB11966 and WKB23234 to troubleshoot this issue first.
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