ACQUITY module or MS is missing from the console - WKB3194
Article number: 3194
SYMPTOMS
- ACQUITY module(s) or MS is missing from the console
ENVIRONMENT
- 3100 Mass Detector
- ACQUITY console
- ACQUITY QDa Mass Detector
- ACQUITY UPLC
- MassLynx
- SQ Detector
- SQ Detector 2
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- TQ Detector
- Xevo QTof
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-S cronos
- Xevo TQ-XS
CAUSE
- The PC closes unexpectedly and MassLynx is not shut down properly
- MassLynx is opened when the ACQUITY or MS is either off or does not have communication with the PC (error state)
FIX or WORKAROUND
- Exit MassLynx
- Reboot the PC
- Log back in to Windows.
- Power-cycle the entire ACQUITY stack. (Power-cycle = turn the power off, wait 15 seconds, and turn it back on)
- With a piece of PEEK tubing, press the reboot switch for the epc on the MS. (The reboot switch is usually in a small hole near the power switch.)
- Wait five minutes for the MS to boot up
- Start MassLynx
- Verify that all components (LC and MS) are in the MS console
ADDITIONAL INFORMATION
id3194, A-SQ, A-SQ, comms, MALDIG2SI, MLYNX, MLYNXV41, Q3100MSD, QDA, SQD, SQD2, SUPMM, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, UPBINARY, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD