Troubleshooting inability to log in to UNIFI (Guided Troubleshooting) - WKB109113
Article number: 109113
SYMPTOMS
- UNIFI Portal fails to start
- Cannot log in to UNIFI
- UNIFI hangs at login page without errors
- UNIFI is stuck at initializing or starting
ENVIRONMENT
- UNIFI workstation
- UNIFI network
STRATEGY
SIMPLE SOLUTIONS
- Ensure that the user has been assigned a license - WKB13846
- Have a UNIFI administrator re-activate a disabled user account - WKB101981
- End Waters.Portal.exe process from the task manager - WKB89697
- Start the Waters Service Host service - WKB25068
- Start Oracle Listener and Waters Service Host services - WKB6422
- Start the NetTcpPortSharing service and restart the Waters Service Host service - WKB15647
- Rename the computer to the original name - WKB11728
- Restart the workstation - WKB73100
- Power-off the PC for 5 minutes and restart - WKB20405
INTERMEDIATE SOLUTIONS
- Update the host PC name in the database after PC name change - WKB11804
- Uninstall hotfix - WKB828
- Install the appropriate .NET framework version - WKB3730
- Correctly configure Microsoft Loopback Adapter - WKB51651
- Use an OS administrator account or revert changes made to the existing account - WKB9567
- Re-attach missing FRA drive and restart the PC - WKB1372
ADDITIONAL INFORMATION
id109113, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC