Cannot log in to UNIFI workstation (Part 2) - WKB11804

This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

• Unable to log in to UNIFI

• Error: Cannot connect to the UNIFI server because it is currently starting or unavailable

ENVIRONMENT

• UNIFI 1.8.x

CAUSE

The computer name has been changed since UNIFI was first installed. To confirm:

1. Verify the current PC name: Go to Windows Explorer, right-click on the computer, and select Properties.

2. Determine the PC name assigned when UNIFI was first installed: Go to C:\Windows WatersInstallationSummary.txt.

FIX or WORKAROUND

If the PC name is different and IT requires that the PC have the new name, follow the procedure below:

1. Rename the workstation, reboot, and log in as a local administrator.
2. Open the command line using the Run As Administrator option.
3. Change the directory to <install drive>:\Program Files\Waters\UNIFI\Server\Bin.
4. Type the following: Waters.Deployment.InstallUtil.exe ConfigEditor /UpdateHost
5. Reboot the PC after the tool completes (see below).

ADDITIONAL INFORMATION

Reference KCS article: Cannot log in to UNIFI Workstation