This article is a portion of a Troubleshooting Path. To begin troubleshooting this issue, please select the link below.
Unable to log in to UNIFI
Error: Cannot connect to the UNIFI server because it is currently starting or unavailable
- UNIFI 1.8.x
The computer name has been changed since UNIFI was first installed. To confirm:
- Verify the current PC name: Go to Windows Explorer, right-click on the computer, and select Properties.
Determine the PC name assigned when UNIFI was first installed: Go to C:\Windows WatersInstallationSummary.txt.
FIX or WORKAROUND
If the PC name is different and IT requires that the PC have the new name, follow the procedure below:
- Rename the workstation, reboot, and log in as a local administrator.
- Open the command line using the Run As Administrator option.
- Change the directory to <install drive>:\Program Files\Waters\Server\Bin.
- Type the following: Waters.Deployment.InstallUtil.exe ConfigEditor/UpdateHost
- Reboot the PC after the tool completes (see below).
Reference KCS article: Cannot log in to UNIFI Workstation