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Waters

Cannot log into UNIFI Workstation - WKB11728

Article number: 11728
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

 

SYMPTOMS

  • Unable to log into UNIFI
  • Error: Cannot connect to the UNIFI server because it is currently starting or unavailable

ENVIRONMENT

  • UNIFI 1.8.1
  • UNIFI 1.7.1

CAUSE

Computer name has changed since UNIFI installation.

FIX or WORKAROUND

  1. Confirm the current PC name: Go to Windows Explorer, right-click Computer and select Properties.
  2. Confirm the PC name when UNIFI was first installed: Go to C:\Windows\WatersInstallationSummary.txt.
  3. If PC name is different, change it back to original name found in WatersInstallationSummary.txt.

ADDITIONAL INFORMATION

If PC name is different and IT requires the PC to have the new name, see KCS article Cannot log into UNIFI Workstation Part 2.

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