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UNIFI error on login: "Unable to communicate with waters service host. Ask system administrator to check service host communication" - WKB24963

Article number: 24963

SYMPTOMS

  • UNIFI client error when logging in 

ENVIRONMENT

  • UNIFI 1.7
  • UNIFI 1.8
  • UNIFI 1.9

CAUSE

Client PC uses the wrong IP address for the Domain Name Server (DNS).

FIX or WORKAROUND

Update the DNS server IP address. 

Or, perhaps the local hosts file needs the server IP address updated or added.

The client host file is located at C:\Windows\System32\drivers\etc and can be edited using Notepad.

ADDITIONAL INFORMATION

 

comms, SUPUNIFI, UNIFISVR, UNIFISW18, UNIFOPT, UNIFQLIC, UNIFSW17, UNIFSW18, UNIFSW19, UNIFWGLIC, UNIFWKLIC

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