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Troubleshooting communication issues on QTofs (Guided Troubleshooting) - WKB99533

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Article number: 99533

SYMPTOMS

  • No communication with MS.
  • Mass range scale in tune page may be 0-200,000.
  • EPC start sequence may contain errors or stall.

ENVIRONMENT

  • MassLynx
  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS
  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • SYNAPT XS

STRATEGY

SOFTWARE SOLUTIONS
  1. Restart EPC - WKB81251
  2. Ensure that firewall for public network is disabled - WKB5766
  3. Stop and start processes - WKB12229
  4. Change instrument LAN IP address to 192.168.0.2 - WKB29449
  5. Disable antivirus or ensure that exceptions are in place - WKB7608
  6. (Advanced) Reimage and reinstall MassLynx - WKB28228
HARDWARE SOLUTIONS
  1. Ensure that UPLC is powered-on - WKB53787
  2. Ensure that Ethernet cable is plugged in - WKB24640
  3. Reseat Ethernet cable - WKB26615
  4. Restart MS electronics - WKB9414
  5. Replace Ethernet cable - WKB8117
  6. (Advanced) If high background, flush the LC - WKB82450
  7. (Advanced) Replace Ethernet switch - WKB14749

ADDITIONAL INFORMATION

 

id99533, comms, MALDIG2SI, MLYNX, MLYNXV41, SUPMM, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSTF

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