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Troubleshooting communication issues on QTofs (Guided Troubleshooting) - WKB99533
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SYMPTOMS
- No communication with MS.
- Mass range scale in tune page may be 0-200,000.
- EPC start sequence may contain errors or stall.
ENVIRONMENT
- MassLynx
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
STRATEGY
SOFTWARE SOLUTIONS
- Restart EPC - WKB81251
- Ensure that firewall for public network is disabled - WKB5766
- Stop and start processes - WKB12229
- Change instrument LAN IP address to 192.168.0.2 - WKB29449
- Disable antivirus or ensure that exceptions are in place - WKB7608
- (Advanced) Reimage and reinstall MassLynx - WKB28228
HARDWARE SOLUTIONS
- Ensure that UPLC is powered-on - WKB53787
- Ensure that Ethernet cable is plugged in - WKB24640
- Reseat Ethernet cable - WKB26615
- Restart MS electronics - WKB9414
- Replace Ethernet cable - WKB8117
- (Advanced) If high background, flush the LC - WKB82450
- (Advanced) Replace Ethernet switch - WKB14749
