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Troubleshooting communication issues on QTofs (Guided Troubleshooting) - WKB99533

Article number: 99533

SYMPTOMS

  • No communication with MS
  • Mass range scale in tune page may be 0-200,000
  • EPC boot sequence may contain errors or stall

ENVIRONMENT

  • MassLynx
  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS
  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • SYNAPT XS

STRATEGY

SOFTWARE SOLUTIONS
  1. Reboot EPC - WKB81251
  2. Ensure firewall for public network is disabled - WKB5766
  3. Stop and start processes - WKB12229
  4. Change instrument LAN IP address to 192.168.0.2 - WKB29449
  5. Disable anti-virus or ensure exceptions are in place - WKB7608
  6. (Advanced) Re-image and re-install MassLynx - WKB28228
HARDWARE SOLUTIONS
  1. Ensure UPLC is powered on - WKB53787
  2. Ensure Ethernet cable is plugged in - WKB24640
  3. Reseat Ethernet cable - WKB26615
  4. Reboot MS electronics - WKB9414
  5. Replace Ethernet cable - WKB8117
  6. (Advanced) If high background, flush the LC - WKB82450
  7. (Advanced) Replace Ethernet switch - WKB14749

ADDITIONAL INFORMATION

 

comms

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