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Waters

No communication exists between the acquisition computer and the MS - WKB5766

Article number: 5766

SYMPTOMS

  • The mass spectrometer is not communicating with the acquisition computer

ENVIRONMENT

  • Entire quadrupole and Tof product line
  • MassLynx 

CAUSE

The Windows firewall is enabled for the instrument LAN card.

FIX or WORKAROUND

  1. Close the acquisition software.
  2. Disable the Windows firewall for the instrument LAN card.
  3. Reboot the embedded PC of the mass spectrometer.
  4. Launch the acquisition software to verify that the mass spectrometer and the acquisition PC communicate.

ADDITIONAL INFORMATION

 

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