- The mass spectrometer is not communicating with the acquisition computer
- Entire quadrupole and Tof product line
The Windows firewall is enabled for the instrument LAN card.
FIX or WORKAROUND
- Close the acquisition software.
- Disable the Windows firewall for the instrument LAN card.
- Reboot the embedded PC of the mass spectrometer.
- Launch the acquisition software to verify that the mass spectrometer and the acquisition PC communicate.