No communication with the MS or the ACQUITY - WKB8117
Article number: 8117
SYMPTOMS
- No instrument found in MassLynx.
- Cannot ping the network card.
ENVIRONMENT
- MassLynx
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
CAUSE
Bad Ethernet cable between the UPLC and the PC.
FIX or WORKAROUND
- Replace the Ethernet cable.
- Power-cycle the LC.
- Restart the EPC on the MS (see WKB7776).
ADDITIONAL INFORMATION