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No communications between the MS and MassLynx - WKB24640

Article number: 24640

SYMPTOMS

  • MassLynx cannot communicate with the mass spectrometer.
  • Resetting the PC does not resolve the issue.
  • Restarting the system does not resolve the issue.
  • Pinging the EPC causes request time-out messages.
  • The PC's antiviral software was updated, but removal of updates does not resolve the issue.

ENVIRONMENT

  • Xevo G2
  • Xevo G2-S
  • Xevo G2-XS
  • SYNAPT G2
  • SYNAPT G2-S
  • SYNAPT G2-Si
  • SYNAPT XS
  • MassLynx 4.1
  • nanoACQUITY UPLC

CAUSE

MS Ethernet cable is unplugged.

FIX or WORKAROUND

Plug in Ethernet cable.

ADDITIONAL INFORMATION

id24640, comms, MALDIG2SI, MLYNX, MLYNXV41, SUPMM, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSTF

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