No communication with the mass spectrometer - WKB26615
Article number: 26615
SYMPTOMS
- MS does not respond to ping (destination host unreachable).
- Restarting MS does not resolve the issue.
- In some cases, UPLC modules also do not respond to ping.
- In some cases, .net errors, Console, and Inlet Editor failures may occur.
ENVIRONMENT
- 3100 Mass Detector
- MassLynx 4.1
- MassLynx 4.2
- SQ Detector 2
- SYNAPT G2
- SYNAPT G2-S
- SYNAPT G2-Si
- SYNAPT XS
- TQ Detector
- Xevo QTof
- Xevo G2
- Xevo G2-S
- Xevo G2-XS
- Xevo TQ MS
- Xevo TQD
- Xevo TQ-S
- Xevo TQ-S micro
- Xevo TQ-S cronos
- Xevo TQ-XS
CAUSE
Faulty Ethernet cable or cable is not fully inserted.
FIX or WORKAROUND
- Fully insert all Ethernet cables between PC or UPLC and MS, so that they securely click into position. Also, consider trying new or known-good cables for instruments that continue to not respond.
ADDITIONAL INFORMATION
id26615, A-SQ, A-SQ, comms, MALDIG2SI, MLYNX, MLYNXV41, SQD, SQD2, SUPMM, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD