DHCP does not populate entries (Guided Troubleshooting) - WKB233273

SYMPTOMS

• DHCP blank
• Resetting DHCP per WKB7330 does not resolve

ENVIRONMENT

• Empower 3 
• MassLynx

STRATEGY

1. Incorrect LAN WKB230122
2. Ensure firewall is off. WKB29566
3. If instrumentation includes an Alliance, see WKB197120.
4. Ensure Internet is not pugged into switch box per WKB249759
5. Is bridge present (if applicable)? WKB83571
   • Configure bridge WKB92262
6. Reset TCP/IP. WKB10069
7. Faulty port on switch WKB65949
8. Faulty Ethernet cable WKB11345
9. Faulty Network card (NIC) WKB13958

ADDITIONAL INFORMATION

If DHCP is missing only Type and Name but iP and MAC address populate-WKB84283