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Run stopped in Empower: Instrument Failure 2489 Communication Error - WKB11345

Article number: 11345

SYMPTOMS

  • Communication failure on the 2489 in Empower run samples 
  • Instrument Failure error in Message Center
  • System Event Log Error at the time of the Communication Issue:  Network Link is Disconnected
  • 2998 losing communication during analysis. 2998 loses communication with Empower with a "Communication Error" before setting up next injection. It is not consistent so it does not appear to be a IM issue. Lines will run on the sample set and randomly before an injection the error will appear. The sample set is then delayed.  The green LED lights are still lit and able to restart the run once the module is reset. 

ENVIRONMENT

CAUSE

Bad Ethernet cable

FIX or WORKAROUND

Replace Ethernet cable.

ADDITIONAL INFORMATION

Cable, Ethernet (# 700009192)


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