Run stopped in Empower: Instrument Failure 2489 Communication Error - WKB11345
Article number: 11345
SYMPTOMS
- Communication failure on the 2489 in Empower run samples
- Instrument Failure error in Message Center
- System Event Log Error at the time of the Communication Issue: Network Link is Disconnected
- 2998 losing communication during analysis. 2998 loses communication with Empower with a "Communication Error" before setting up next injection. It is not consistent so it does not appear to be a IM issue. Lines will run on the sample set and randomly before an injection the error will appear. The sample set is then delayed. The green LED lights are still lit and able to restart the run once the module is reset.
ENVIRONMENT
- Empower 3 Enterprise
- e2695 Alliance HPLC System
- 2489 UV/Visible (UV/Vis) Detector
- 2998 Photodiode Array Detector
CAUSE
Bad Ethernet cable
FIX or WORKAROUND
Replace Ethernet cable.
ADDITIONAL INFORMATION
id11345, 2489, 2489B, 2489SFC, 2998, 2998B, 2998SFC, A-10PDA, A-10UV, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP