Skip to main content
Waters

The DHCP Server assigns an IP address but the instrument type and name are not populated for the 2489 UV/Vis Detector - WKB84283

Article number: 84283

SYMPTOMS

  • The DHCP Server assigns an IP address and MAC address
  • Instrument type and name do not populate for the 2489 detector

ENVIRONMENT

  • 2489 UV/Vis Detector
  • ACQUITY UPLC Tunable UV Detector
  • Empower 3
  • Empower 2
  • Empower 3 Personal
  • Empower 3 Workgroup
  • Empower 3 Enterprise
  • ACQUITY UPLC
  • ACQUITY UPLC H-Class
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC M-Class
  • ACQUITY QDa Detector
  • nanoACQUITY UPLC
  • Empower
  • MassLynx
  • UNIFI

CAUSE

Missing drivers for the detector

FIX or WORKAROUND

Install the driver for the detector.

ADDITIONAL INFORMATION

 

id84283, 2489, 2489B, 2489SFC, A-10UV, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

Not able to find a solution? Click here to request help.