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Waters

Ethernet instruments do not populate in the Waters DHCP server configuration window after power outage - WKB13958

Article number: 13958

SYMPTOMS

  • PC reboot after unexpected power outage
  • Clear Waters DHCP server configuration window
  • Reboot instruments
  • Instruments power-up properly but nothing appears in the Waters DHCP server configuration window
  • Firewall is off
  • Swapping Ethernet cables does not resolve
  • Swapping Ethernet switch box does not resolve

ENVIRONMENT

  • ACQUITY H-Class system
  • MassLynx

CAUSE

Failed instrument LAN card

FIX or WORKAROUND

  1. Replace and configure the instrument LAN card.

ADDITIONAL INFORMATION

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