Type and Name do not populate within DHCP for Alliance 2695 - WKB197120
Article number: 197120
SYMPTOMS
- Communication failure to 2695
- Second NIC recently installed
- No antivirus or firewall software
- Alliance screen states "Controlled by Ethernet"
- Type and Name do not populate with standard or alternate IP address within DHCP
ENVIRONMENT
- Alliance HPLC System
- 2695 Separations Module
- Empower 3
- Empower 3 Personal
CAUSE
Unknown
FIX or WORKAROUND
Re-select (the already selected) "Controlled by Empower" on the Alliance screen and press Enter.
ADDITIONAL INFORMATION
Although this option ("Controlled by Empower") on the Alliance screen is already selected, select and press Enter to re-establish communications.
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