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The e2695, 2489, and 2475 types do not show up in DHCP service, but IP addresses do - WKB10069

Article number: 10069

SYMPTOMS

  • The e2695, 2489, and 2475 types do not show up in DHCP service, but IP addresses do show up
  • 2489 and 2475 have instrument control software installed
  • The instruments do not show up in loader.exe and do not show up on the Instruments tab in node properties

ENVIRONMENT

  • Alliance Separations Module e2695
  • 2489 UV/Vis Detector
  • 2475 Fluorescence (FLR) Detector
  • Empower

CAUSE

IP addresses are "stuck". 

FIX or WORKAROUND

Reset the TCP/IP addresses. See the article How do I reset or clear the TCP/IP autoconfiguration address, 169.XX.XX.XX?

ADDITIONAL INFORMATION

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