Unable to establish communication with a system in Empower - WKB29566
Article number: 29566
SYMPTOMS
- Only one unit shows OK? Yes in the node properties
- Nothing populates in the DHCP server configuration window after power cycling instruments
ENVIRONMENT
- Alliance HPLC System
- 2489 UV/Vis Detector
- 2414 Refractive Index Detector
- busLAC/E card
- Empower 3 Personal
CAUSE
Antivirus software is blocking communication.
FIX or WORKAROUND
Turn off anti-viral software or add the application to the anti-virus software's whitelist.
ADDITIONAL INFORMATION
If the customer's IT department requires antivirus to be on, you need to exclude some folders from real-time scanning. See WKB16341.
How to set Windows firewall settings for Empower - WKB47333