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One user cannot open Run Samples in Empower 3 - WKB2956

Article number: 2956

SYMPTOMS

  • One user cannot open Run Samples in Empower 3
  • Run Samples tries to open, but hangs while trying to load information from the database

ENVIRONMENT

  • Empower 3 Enterprise

CAUSE

One Empower user's preferences stop working.

 

FIX or WORKAROUND

  1. Use Copy Preferences in Configuration Manager to copy preferences from a known "good" user and project to the problem user and project.

ADDITIONAL INFORMATION

Associated symptom when trying to start a run, the following message hangs - "Initializing Run Samples".

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