- One user cannot open Run Samples in Empower 3
- Run Samples tries to open, but hangs while trying to load information from the database
- Empower 3 Enterprise
One Empower user's preferences stop working.
FIX or WORKAROUND
- Use Copy Preferences in Configuration Manager to copy preferences from a known "good" user and project to the problem user and project.
Associated symptom when trying to start a run, the following message hangs - "Initializing Run Samples".