2489 UV/Vis Detector communication issues (Guided Troubleshooting) - WKB95305

SYMPTOMS

2489 UV/Vis Detector communication issues

ENVIRONMENT

2489 UV/Vis Detector

STRATEGY

1. Reset detector from Console or Run Samples window - WKB8172
2. Confirm that network adaptors are still bridged - WKB31622 
3. Restart detector and LAC/E - WKB83316
4. Inspect for antivirus software. If present, either turn off or ensure that there are exclusions from the real-time scanning - WKB29566
5. Confirm instrument LAN Settings:
   1. Resolve communication issues - WKB67308
   2. Confirm LAN setting - WKB1972
6. Inspect Ethernet switch and cables: 
   1. Change Ethernet switch port- WKB65949
   2. Inspect Ethernet cable - WKB78283
   3. Replace Ethernet cable - WKB11345
7. Reinstall drivers - WKB19236

ADDITIONAL INFORMATION