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2489 communication error "OK? No"; unable to reset - WKB19236

Article number: 19236

SYMPTOMS

  • Resetting the module in Communication failure with 2489 in Empower run samples does not resolve issue
  • 2489 is listed as "OK? No" on the Instruments tab in node properties
  • DHCP populates with the 2489 IP address and MAC address; Type and Name are blank
  • No antivirus running and the firewall is disabled
  • Restarting the system and the computer does not resolve the issue
  • Rebuilding DHCP does not resolve the issue

ENVIRONMENT

  • Empower 3
  • 2489 Dual-Wavelength Absorbance Detector
  • Windows 2007
  • Configuration #15 LAC/E32 Acquisition Server
  • PCI BUS/LAC/E board installed

CAUSE

Incorrect BUS/LAC/E Driver start type

FIX or WORKAROUND

  1. Run C:\Empower\BuslaceDrivers64\SetBuslaceSvcStartType.bat.
  2. Reboot the LAC/E32.

ADDITIONAL INFORMATION

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