Communication failure with detector in Empower run samples - WKB8172
Article number: 8172
SYMPTOMS
- Communication failure on the 2489 or 2998 in Empower run samples
- Detector reboot does not resolve issue
ENVIRONMENT
- 2489 Dual-Wavelength Absorbance Detector
- 2998 Photodiode Array Detector
- 2414 Refractive Index Detector
- Alliance HPLC System
- 2695 Separations Module
- Empower 3
CAUSE
Loss of communication between 2489 or 2998 and software.
FIX or WORKAROUND
- Right-click on the detector module in Run Samples.
- Click Reset module.
ADDITIONAL INFORMATION
The above fix can be applied to any ethernet controlled instrument running in Empower. You may also open the console window and reset from within under the "Control" menu.
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