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Communication failure with 2489 or 2998 in Empower run samples - WKB8172

Article number: 8172

SYMPTOMS

  • Communication failure on the 2489 or 2998 in Empower run samples 
  • Detector reboot does not resolve issue

ENVIRONMENT

  • 2489 Dual-Wavelength Absorbance Detector
  • 2998 Photodiode Array Detector
  • Alliance HPLC System
  • 2695 Separations Module
  • Empower 3

CAUSE

Loss of communication between 2489 or 2998 and software.

FIX or WORKAROUND

  1. Right-click 2489 or 2998 in Run Samples.
  2. Click Reset module.

ADDITIONAL INFORMATION

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