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Communication failure with 2489 or 2998 in Empower run samples - WKB8172

Article number: 8172

SYMPTOMS

  • Communication failure on the 2489 or 2998 in Empower run samples 
  • Detector reboot does not resolve issue

ENVIRONMENT

  • 2489 Dual-Wavelength Absorbance Detector
  • 2998 Photodiode Array Detector
  • Alliance HPLC System
  • 2695 Separations Module
  • Empower 3

CAUSE

Loss of communication between 2489 or 2998 and software.

FIX or WORKAROUND

  1. Right-click 2489 or 2998 in Run Samples.
  2. Click Reset module.

ADDITIONAL INFORMATION

The above fix can be applied to any ethernet controlled instrument running in Empower. You may also open the console window and reset from within under the "Control" menu.

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