Communication failure with 2489 or 2998 in Empower run samples - WKB8172
Article number: 8172
SYMPTOMS
- Communication failure on the 2489 or 2998 in Empower run samples
- Detector reboot does not resolve issue
ENVIRONMENT
- 2489 Dual-Wavelength Absorbance Detector
- 2998 Photodiode Array Detector
- Alliance HPLC System
- 2695 Separations Module
- Empower 3
CAUSE
Loss of communication between 2489 or 2998 and software.
FIX or WORKAROUND
- Right-click 2489 or 2998 in Run Samples.
- Click Reset module.