Communication failure with 2489 or 2998 in Empower run samples - WKB8172

SYMPTOMS

• Communication failure on the 2489 or 2998 in Empower run samples 
• Detector reboot does not resolve issue

ENVIRONMENT

• 2489 Dual-Wavelength Absorbance Detector
• 2998 Photodiode Array Detector
• Alliance HPLC System
• 2695 Separations Module
• Empower 3

CAUSE

Loss of communication between 2489 or 2998 and software.

FIX or WORKAROUND

1. Right-click 2489 or 2998 in Run Samples.
2. Click Reset module.

ADDITIONAL INFORMATION