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Does "Email on Error Shutdown" work in MassLynx? - WKB1142

Article number: 1142


  • MassLynx 4.1
  • Shutdown Method
  • Windows 7


"Email on Error Shutdown" in the MassLynx Shutdown Method works in MassLynx 4.1 SCN 918, SCN 919 onwards (December 2016).
It does not work in MassLynx software released prior to SCN 918.


Enhancements to email programs such as Outlook have blocked third party software from generating and sending emails.
See article: Outlook error: A program is trying to send an e-mail message on your behalf  

Windows 7 featured Live Mail that did allow programs to send emails. SCN 918 and SCN 919 were updated to utilize Windows 7 Live Mail. Newer releases of MassLynx also use Live Mail.

Note: Outlook 365 may not work due to enhanced security features requiring SSL/TLS authentication. See the following article for configuration advice:
How to configure email on Waters PCs and servers that require SSL/TLS authentication for use with Outlook 365 and OALogin - WKB76817  

SCN918, SCN919

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