How to configure email on Waters PCs and servers that require SSL/TLS authentication for use with Outlook 365 and OALogin - WKB76817

OBJECTIVE or GOAL

For MassLynx versions released before SCN 1035 only:
To configure email on Waters PCs and servers that require SSL/TLS authentication for use with Outlook 365 and OALogin.

Note this applies to MassLynx versions released before SCN 1035 when the email interface in MassLynx changed  
(What were the release dates of the various MassLynx SCNs? - WKB236959)

ENVIRONMENT

• MassLynx
• OALogin
• Email servers that require SSL/TLS authentication (e.g., Outlook 365)

PROCEDURE

1. Note: You must be able to authenticate SMTP on the Outlook365 server. Company IT departments can switch this on or off for the whole server or individual accounts
   See article WKB222754

2. For MassLynx versions released before SCN 1035 using the "older" emailing system use an email client that supports simple MAPI. (See Notes 1 and 2 in the "Additional Information" section.) in SCN 1035 and subsequent releases you no longer need a MAPI client. MassLynx connects to the mail server directly.

3. If the email client is not integrated with Windows 10, configure it to communicate with the Outlook 365 server using the settings in the table below:

4. Protocol	IMAP	POP	SMTP
   Server	outlook.office365.com	outlook.office365.com	smtp.office365.com
   Port	993	995	587
   Encryption	SSL/TLS	SSL/TLS	STARTTLS

    

5. A specific email account must be used for sending emails. Configure the PC using the account details and passwords of this email account so they are stored in the client.

6. Confirm that the email client successfully sends emails. The MAPI linkage should be automatic if it is the only MAPI-capable email client program installed on the computer. (The same technique can be used to connect to other email providers.)

7. Ports and encryptions use the same settings as shown above.

8. If STARTTLS and port 587 don’t work, try TLS or SSL, and/or port 465.

9. You may need to select "allow less secure apps" or an equivalent option if the email server requires app registration or other additional security.

10. Depending on how your local email client is set up, you may get a login prompt when MassLynx connects to the MAPI service. Waters advises that you configure your system so this is not needed, because it may interfere with the operation of the MassLynx program.

ADDITIONAL INFORMATION

Note 1: Not all email clients support MAPI. For example, Outlook Express and the Trusted Windows Store Mail program do not. Most major corporate email services use a client that does service MAPI requests.
You need not have the email client program open for this to work.

Note 2: Wikipedia has a list of email clients and indicates whether they support MAPI.
https://en.wikipedia.org/wiki/Compar...otocol_support

Note 3: Some email servers do not allow SMTP connections to be made to them as they may not be secure. For example, since May 2022, Google no longer allow less secure 3rd party apps to connect to Gmail. Yahoo allows SMTP connections to be made to their server, providing you create a special password for MassLynx called an App password. Go into your account security settings on Yahoo and generate an app password specially for MassLynx and then use that password in the email settings in MassLynx, not your normal Yahoo account password.