Z and Zp axis errors on an ACQUITY Common Platform Sample Manager (Guided Troubleshooting) - WKB98387

SYMPTOMS

• Error "Zp Axis Home H/W Fault"
• Error "Z Axis Home H/W Fault"
• Error "Z Axis Move H/W Fault"
• Error "Zp Axis Move H/W Fault"
• Error "Z axis calibration out of range"
• Error "Zp axis calibration out of range"
• Error "Zp axis h/w lost steps"
• Error "Z axis h/w lost steps"

ENVIRONMENT

• ACQUITY UPLC H-Class SM-FTN
• ACQUITY UPLC H-Class Bio
• ACQUITY UPLC I-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class PLUS
• ACQUITY Arc Sample Manager FTN-R

STRATEGY

1. Ensure that the plate configuration is correctly set.
   1. For Empower - WKB56331
   2. For UNIFI - WKB22166
2. Look for obstructions to the needle carriage - WKB2119.
3. Ensure that the needle is not damaged or bent - WKB26140.
4. Ensure needle does not touch bottom of vial - WKB11021

ADDITIONAL INFORMATION