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ACQUITY SM-FTN: Z-axis move H/W fault - WKB26140

Article number: 26140

SYMPTOMS

  • Error: zp axis move H/W fault.
  • Error: Needle arm home h/w fault.
  • Error: Rotary tray home h/w fault.
  • Error: z axis home hw fault.
  • Error can clear when instrument is reset.
  • Error can occur either during startup or injection.

ENVIRONMENT

  • ACQUITY UPLC H-Class Bio
  • ACQUITY UPLC H-Class
  • ACQUITY UPLC H-Class PLUS
  • ACQUITY UPLC H-Class PLUS Bio
  • ACQUITY UPLC I-Class
  • ACQUITY UPLC I-Class PLUS
  • ACQUITY APC
  • ACQUITY APC Sample Manager - FTN
  • ACQUITY Arc
  • ACQUITY Arc Sample Manager FTN-R

CAUSE

The needle is damaged (bent).

FIX or WORKAROUND

  1. Replace the needle.
  2. Calibrate z axis.
  3. Characterize the needle seal.

ADDITIONAL INFORMATION

 

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