Degasser hardware failure (Guided Troubleshooting) - WKB95193

SYMPTOMS

• Degasser H/W fault (1, 2, 3)
• Degasser pressure > 1 psi
• Degasser high leak rate

ENVIRONMENT

• ACQUITY APC
• ACQUITY Arc
• ACQUITY UPLC
• ACQUITY UPLC H-Class
• ACQUITY UPLC H-Class Bio
• ACQUITY UPLC I-Class
• ACQUITY UPLC H-Class PLUS
• ACQUITY UPLC H-Class PLUS Bio
• ACQUITY UPLC I-Class PLUS
• ACQUITY UPLC M-Class
• nanoACQUITY UPLC
• 2695 Separations Module
• 2695D Dissolution Separations Module
• 2795 Separations Module

STRATEGY

1. Power cycle LC - WKB5732
2. Ensure that the degasser exhaust line is not below the level of solvent in the waste container -  WKB13496
3. Degasser h/w fault (1) on a ACQUITY UPLC QSM WKB101026
4. Air in degasser chambers and/or solvent lines -  (WKB6758 for 2695, WKB9093 for ACQUITY)
5. Solvent vapors in degasser chambers - WKB20487

ADDITIONAL INFORMATION