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ACQUITY H-Class QSM error - vacuum h/w fault - WKB9093

Article number: 9093
This article is a portion of a Troubleshooting Path.  To begin troubleshooting this issue, please select the link below.

SYMPTOMS

  • After starting, QSM reports "vacuum h/w fault" 

ENVIRONMENT

  • ACQUITY UPLC H-Class QSM
  • ACQUITY UPLC BSM
  • nanoACQUITY UPLC   

CAUSE

System was not used for a while and the solvent-lines are empty or there is air is in degasser chamber.

FIX or WORKAROUND

Purge every channel several times. Error can reoccur. Reset QSM and purge again until all channels are filled with liquid.

ADDITIONAL INFORMATION

H-Class QSM has five individual degasser chambers: 700011667 (one chamber)

See Article 20487: ACQUITY Solvent Manager Error: Degasser vacuum h/w failure (1)

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