How to deal with Empower and Breeze communication failure? - WKB62820
Article number: 62820
OBJECTIVE or GOAL
Address Empower or Breeze communication failures
ENVIRONMENT
- Empower 3 Pro interface
- Empower 3 QS
- Breeze 2
- Instruments connected via LAN
PROCEDURE
- Log on to Empower or Breeze in professional mode.
- Click "Configure the System" in Empower 3 pro interface. On Breeze from Run Samples click Manage> System>Node properties> Instruments . On QuickStart > Open Run samples Click on Manage > Configuration > Nodes> Node properties> Instruments
- In Empower, select a node from the tree on the left-hand side; from the table on the right, select the row of the node (Acquisition Server) to which the instrument is connected; right-click; and choose Properties.
- Instruments that appear as “OK? Yes” in the Instrument tab can communicate successfully.
- For an instrument displayed as "No", perform scanning with the Scan for Instruments button.
- On the DHCP Server tab, click the Configure DHCP button.
- Delete any errors in the server menu.
- Delete all instruments listed in Configure DHCP, and reboot the instruments.
- After reboots, the instruments appear again in Configure DHCP.
- Access the Run Samples window and confirm that the instrument can be set up properly.
ADDITIONAL INFORMATION
How to disable IPv6 - WKB9503
How to apply the Windows firewall settings to just one network card - WKB58216
Recommended Antivirus exceptions : https://support.waters.com/KB_Inf/Em...ns_for_Empower
How to configure the WDHCP - https://support.waters.com/KB_Inf/Em...rs_DHCP_Server
Proper order of reboot WKB9476
Confirming the communication status between instrument and PC by ping - WKB62822
How do I start/stop ACQUITY processes on an Empower PC? - WKB62818
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