How to deal with Empower and Breeze communication failure? - WKB62820

OBJECTIVE or GOAL

Address Empower or Breeze communication failures

ENVIRONMENT

• Empower 3 Pro interface
• Empower 3 QS
• Breeze 2
• Instruments connected via LAN

PROCEDURE

1. Log on to Empower or Breeze in professional mode.
2. Click  "Configure the System" in Empower 3 pro interface. On Breeze from Run Samples click Manage> System>Node properties> Instruments . On QuickStart > Open Run samples Click on Manage > Configuration > Nodes> Node properties> Instruments
3. In Empower, select a node from the tree on the left-hand side; from the table on the right, select the row of the node (Acquisition Server) to which the instrument is connected; right-click; and choose Properties.
4. Instruments that appear as “OK? Yes” in the Instrument tab can communicate successfully.
5. For an instrument displayed as "No", perform scanning with the Scan for Instruments button.
6. On the DHCP Server tab, click the Configure DHCP button.
7. Delete any errors in the server menu.
8. Delete all instruments listed in Configure DHCP, and reboot the instruments.
9. After reboots, the instruments appear again in Configure DHCP.
10. Access the Run Samples window and confirm that the instrument can be set up properly.

ADDITIONAL INFORMATION

How to disable IPv6 - WKB9503

How to apply the Windows firewall settings to just one network card - WKB58216

Recommended Antivirus exceptions : https://support.waters.com/KB_Inf/Em...ns_for_Empower

How to configure the WDHCP - https://support.waters.com/KB_Inf/Em...rs_DHCP_Server

Proper order of reboot WKB9476 

Confirming the communication status between instrument and PC by ping - WKB62822

How do I start/stop ACQUITY processes on an Empower PC? - WKB62818