OBJECTIVE: Import protocols that you have available as local copies (.onp files).
PROCEDURE: To import protocols that you have available as local copies (.onp files), navigate to the Project tab. From...OBJECTIVE: Import protocols that you have available as local copies (.onp files).
PROCEDURE: To import protocols that you have available as local copies (.onp files), navigate to the Project tab. From here you can import a local file to your OneLab Lab, making it available online for all users of this specific Lab.
SYMPTOMS: Error "Impossible to find [domino] xxx.xxxx in bench position x":
CAUSE: The domino is not well aligned. The domino is turned around (the domino's Data Matrix is not visible from the user lo...SYMPTOMS: Error "Impossible to find [domino] xxx.xxxx in bench position x":
CAUSE: The domino is not well aligned. The domino is turned around (the domino's Data Matrix is not visible from the user location). The waste tray is not installed/aligned correctly. Other dominos are incorrectly located; thus, other dominos were also situated incorrectly. The domino's Data Matrix and/or ArUco codes are not visible and/or damaged.
FIX: Remove all dominos. Remove the waste tray. Reinstall the waste tray.
ANSWER: Yes. The script for the protocol is available for Andrew+. The method can be found in the OneLab protocol library: Kairos Amino Acid Sample Prep
ANSWER: Information regarding the compatible domino and labware for the Andrew+ can be found in the Master Labware Compatibility With Your Equipment article in the Andrew Alliance Help Center.
ANSWER: Only Pipettes manufactured by Sartorius that say Waters on them are supported for use on Andrew+ and Pipette+. The list of compatible Pipettes with Andrew+ and Pipette+ can be found here. Pipe...ANSWER: Only Pipettes manufactured by Sartorius that say Waters on them are supported for use on Andrew+ and Pipette+. The list of compatible Pipettes with Andrew+ and Pipette+ can be found here. Pipette+ is compatible with 12-, 8- and single-channel pipettes. Andrew+ is only compatible with 8- and single-channel pipettes. The list of compatible Pipette tips with Andrew+ can be found here. Pipettes can be purchased through Waters, and the tips must be purchased through Sartorius.
ANSWER: To request the addition of new labware or new labware/domino compatibitiy to OneLab for the Andrew+, Pipette+, or Device+, the Waters Automation_Labware Integration Request Form_v23_2022 must ...ANSWER: To request the addition of new labware or new labware/domino compatibitiy to OneLab for the Andrew+, Pipette+, or Device+, the Waters Automation_Labware Integration Request Form_v23_2022 must be submitted. It is recommend that you speak with your local Waters Automation account (sales) specialist when completing the form. There are instructions on the form as to where it needs to be sent once completed. If you need assistance obtaining the form or the name of the local Waters Automation
SYMPTOMS: Single-channel pipette does not connect Power-cycling the pipette and robot does not help
CAUSE: Unknown
FIX: Fix pipette connection problems | Andrew Alliance Help Center If you’re having t...SYMPTOMS: Single-channel pipette does not connect Power-cycling the pipette and robot does not help
CAUSE: Unknown
FIX: Fix pipette connection problems | Andrew Alliance Help Center If you’re having trouble connecting or reconnecting your pipette to your Andrew+ robot or Pipette+ stand, try the steps below. How to reconnect your pipette to the robot/stand? Power-off the pipette by pressing the power button for 10 seconds. NOTE: The 10-second press forces the pipette into a hard restart. 2. Power
ANSWER: The OneLab protocol uses an Eppendorf twin.tec LoBind PCR 96 well plate. It can be sealed with a 6-mm preslit PTFE PCR 96-well plate mat from Analytical Sales and Services, part number 96727. ...ANSWER: The OneLab protocol uses an Eppendorf twin.tec LoBind PCR 96 well plate. It can be sealed with a 6-mm preslit PTFE PCR 96-well plate mat from Analytical Sales and Services, part number 96727. If Total Recovery vials are the preferred container for the derivatized samples, a transfer protocol can be created in OneLab using a single channel pipette to transfer from the PCR plate to the Total Recovery vials.
