Lost connection between Andrew+ and pipettes - WKB284362

SYMPTOMS

• Single-channel pipette does not connect
• Power-cycling the pipette and robot does not help

ENVIRONMENT

• Andrew+
• Pipette+

CAUSE

Unknown

FIX or WORKAROUND

1. Fix pipette connection problems | Andrew Alliance Help Center

If you’re having trouble connecting or reconnecting your pipette to your Andrew+ robot or Pipette+ stand, try the steps below.

How to reconnect your pipette to the robot/stand?

1. Power-off the pipette by pressing the power button for 10 seconds.

NOTE: The 10-second press forces the pipette into a hard restart.

2. Power back on the pipette and wait until the message "Hello, Please Wait..." disappears.

3.Place the pipette back on the tool rack/stand.

4. Try again to execute the same protocol.

If the issue persists:

• Reboot the pipette as in step 1 and wait 1 minute. Then execute the same protocol again.

• If the issue is still present, power-cycle Andrew+/Pipette+:

  • Turn it off by pressing the main button.

  • Remove the power cable from Andrew+/Pipette+.

  • Wait 10 seconds.

  • Plug the cable back in and wait until the LED is green.

  • Execute the same protocol again.

If the above actions do not solve the issue, collect the log files of the unit for further analysis.

ADDITIONAL INFORMATION