MassLynx Tune page becomes unavailable and instrument loses communications - WKB15879

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Article number: 15879

SYMPTOMS

MassLynx Tune page becomes unavailable and instrument loses communications
An acquisition sequence may be aborted with a "Server busy" window pop up error.

ENVIRONMENT

MassLynx
Shadow Copy or Volume Snapshot Service or Volume Shadow Service or Volume Shadow Copy Service (VSS)

CAUSE

Volume Shadow Service was running during data acquisition.

FIX or WORKAROUND

Turn off the Volume Shadow Service as per article #15560 How to disable Volume Shadow Copy Service (VSS) in Windows.

ADDITIONAL INFORMATION

id15879, A-SQ, A-SQ, comms, MALDIG2SI, MLYNX, MLYNXV41, Q3100MSD, QDA, RADIAN, SQD, SQD2, SUPMM, SYNAPT, SYNAPTMS, SYNAPTXS, SYNG2HD, SYNG2HDMAL, SYNG2MS, SYNG2MSMAL, SYNG2SHD, SYNG2SHDML, SYNG2SIHD, SYNG2SIMS, SYNG2SMS, SYNG2SMSML, TQD, TQDIVD, XEVOG2QTOF, XEVOG2SQTF, XEVOG2STOF, XEVOG2TOF, XEVOG2XSQT, XEVOG2XSTF, XEVOG3QTOF, XEVOQTOF, XEVOTQ, XEVOTQA, XEVOTQA, XEVOTQD, XEVOTQDIVD, XEVOTQGC, XEVOTQIVD, XEVOTQS, XEVOTQSCRO, XEVOTQSIVD, XEVOTQSMIC, XEVOTQXS, XEVTQSMIVD, XEVTQXSIVD