Empower 3: What to do when Empower on the server starts normally but Empower on the client PC cannot be started with ORA-12170 ? - WKB96294

OBJECTIVE or GOAL

• Empower 3: What to do when Empower on the server starts normally but Empower on the client PC cannot be started with ORA-12170

ENVIRONMENT

• Empower 3 Enterprise/Workgroup
• No anti-virus software is installed on the client PC
• PC name is not changed

PROCEDURE

Check the communication between the client PC and server

■Procedures
(1) Confirm the IP address of the server
- From Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings, right-click on the Local Area Connection and select Properties.
- Open the Network tab of the Local Area Connection Properties window, select Internet Protocol Version 4 (TCP/IPv4), and click Properties.
- Confirm the IP address on the Properties window of Internet Protocol Version 4 (TCP/IPv4)
(2) Ping the IP address of the server from the client PC.

If the ping receives a reply in step (2), there is no problem with the physical connection.
After confirming that there is no instrument running, restart the server and check whether the issue is resolved.
If the ping receives no reply in step (2), there is a problem with the physical connection.
Check if the issue is resolved by disconnecting/connecting the LAN cable, the power cable of the hub, etc. If this doesn’t help, consider replacing the LAN cable or hub.

ADDITIONAL INFORMATION

Error: ORA 12170: Connect timeout occurred, unable to log into Empower - WKB15734

Oracle Error "ORA 12170" occurs when trying to open Empower - WKB9632