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Oracle Error "ORA 12170" occurs when trying to open Empower - WKB9632

Article number: 9632

SYMPTOMS

  • When trying to open Empower, the error "ORA 12170 Connect Time Out Occurred" displays on screen 

ENVIRONMENT

  • Empower 3

CAUSE

Antivirus update is presently occurring

FIX or WORKAROUND

  1. Wait for the antivirus update to complete.

ADDITIONAL INFORMATION

  • Ensure that Empower is added to the antivirus exceptions list.
  • Check Windows Firewall settings

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