Skip to main content
Waters

Oracle Error "ORA 12170" occurs when trying to open Empower - WKB9632

Article number: 9632

SYMPTOMS

  • When trying to open Empower, the error "ORA 12170 Connect Time Out Occurred" displays on screen 

ENVIRONMENT

  • Empower 3

CAUSE

Antivirus update is presently occurring

FIX or WORKAROUND

  1. Wait for the antivirus update to complete.

ADDITIONAL INFORMATION

Ensure that Empower is added to the antivirus exceptions list.

Not able to find a solution? Click here to request help.