Skip to main content
Waters

Signed PDF report not saved in Empower database after sign-off - WKB96276

Article number: 96276

SYMPTOMS

  • When attempting to review the signed-off report, a message appears: "The report that you have selected was not found in the database".
  • PDF is created and remains in the temp folder.
  • This occurs intermittently.

ENVIRONMENT

  • Empower 3 FR4 Enterprise
  • Citrix

CAUSE

CRI-1775

FIX or WORKAROUND

  1. Attempt sign-off again since the failure is intermittent OR
  2. Manually save the report as a PDF after sign-off OR
  3. Attempt sign-off from a thick Empower client instead of a Citrix client

Not able to find a solution? Click here to request help.