Why does Empower sometimes require a user to sign-off twice before it accepts the sign-off? - WKB75714

SYMPTOMS

• Empower sometimes requires a user to sign-off a result twice before it accepts the sign-off

ENVIRONMENT

• Empower 3 FR4
• Citrix
• Some users, not all

CAUSE

The system does not have access to the user's temp folder on the Citrix server when the sign-off PDF is being written.

FIX or WORKAROUND

1. Ensure that the Empower system policy "Save report image (as PDF) after Sign Off" is enabled.
2. On the Citrix servers, create a common temp folder, and then go to Windows Control Panel > System properties > Advanced > Environmental Variables and point the Temp Variable path to the common temp folder that was created for all users.

ADDITIONAL INFORMATION

The default Temp folder is located at C:\Users\username\AppData\Local\Temp.