- Empower sometimes requires a user to sign-off a result twice before it accepts the sign-off
- Empower 3 FR4
- Some users, not all
The system does not have access to the user's temp folder on the Citrix server when the sign-off PDF is being written.
FIX or WORKAROUND
- Ensure that the Empower system policy "Save report image (as PDF) after Sign Off" is enabled.
- On the Citrix servers, create a common temp folder, and then go to Windows Control Panel > System properties > Advanced > Environmental Variables and point the Temp Variable path to the common temp folder that was created for all users.
The default Temp folder is located at C:\Users\username\AppData\Local\Temp.