Skip to main content
Waters

Review fails when opening data from a specific project - WKB294063

Article number: 294063

SYMPTOMS

  • Review fails when cycling through injections
  • Occurs with a specific processing method
  • Message center may show "Not enough storage" and "Chrom map view failed" errors
  • Loading the method set that contains the problem processing method does not load the PM but loads a blank PM
  • Attempts to open the processing method in the project or review gives Database Error; unable to continue

clipboard_e6f01e2d67560ac93823ba11bc201c87b.pngclipboard_e9c8a782c1030033ede326009bb26e348.png

ENVIRONMENT

  • Empower
  • Review
  • Processing Method

CAUSE

The processing method is corrupted.

FIX or WORKAROUND

  1. Create a new processing method from New.
  2. If data was previously processed using the problem method:
    • Open a results set created using the processing method in Review.
    • "Save as" the processing method.
    • Choose to overwrite the same name.                                 clipboard_ea548dca1844ecf184889c715e36e1278.png
    • This may allow the processing method to be opened and used again.

Not able to find a solution? Click here to request help.